Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account (email address, name)
• Set up a profile (profile photo)
• Contact us for support

1.2 Pet Information

To provide our services, we collect information about your pets, including:

• Pet name, species, and breed
• Date of birth and weight
• Medication schedules and history
• Health records and symptoms
• Photos of pets and documents

1.3 Usage Data

We automatically collect certain information when you use the App:

• Device type and operating system
• App usage patterns and features accessed
• Crash reports and performance data
• General location (country/region level only)

1.4 Information We Do NOT Collect

We do not collect:

• Precise GPS location
• Financial information (payments are processed by app stores)
• Contacts or address book data
• Browsing history outside the App

2. How We Use Your Information

We use the collected information to:

• Provide the Service: Manage your account, store pet information, and send medication reminders
• Improve the App: Analyze usage patterns to enhance features and user experience
• Send Notifications: Deliver medication reminders and important updates
• Process Subscriptions: Manage your subscription status (payments handled by app stores)
• Provide Support: Respond to your inquiries and resolve issues
• Ensure Security: Detect and prevent fraud or unauthorized access
• Comply with Laws: Meet legal obligations when required

3. Data Storage and Security

3.1 Data Storage

Your data is stored securely using Supabase, a trusted backend service provider. Data is stored in secure data centers with enterprise-grade security measures.

3.2 Security Measures

We implement appropriate security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication protocols
• Regular security audits and monitoring
• Access controls and employee training

3.3 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you via email within 72 hours of becoming aware of the breach.

4. Data Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist in operating the App (e.g., cloud hosting, analytics), bound by confidentiality agreements
• Family Sharing: With family members you explicitly invite to share pet care
• Legal Requirements: When required by law, court order, or governmental authority
• Safety: To protect the safety of users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)

4.3 Aggregated Data

We may share anonymized, aggregated data that cannot identify you for research or statistical purposes.

5. Your Rights and Choices

5.1 Access and Portability

You have the right to:

• Access your personal data stored in the App
• Request a copy of your data in a portable format

5.2 Correction

You can update or correct your account information and pet data at any time through the App settings.

5.3 Deletion

You can request deletion of your account and associated data. Upon deletion:

• Your account will be deactivated immediately
• Your personal data will be permanently deleted within 30 days
• Some data may be retained as required by law

5.4 Notification Preferences

You can manage push notification preferences in the App settings or through your device settings.

5.5 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or contacting us.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until you delete your account
• Pet Data: Retained until you delete the pet profile or account
• Medication History: Retained for your reference until account deletion
• Usage Data: Retained for up to 24 months for analytics

After account deletion, data is permanently removed within 30 days, except where retention is required by law.

7. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Third-Party Services

The App may contain links to third-party services (e.g., app stores for payment processing). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-Party Services We Use:

• Supabase: Backend and database services
• Apple App Store: App distribution and payment processing
• Expo: App framework and push notifications

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to equal service and price (non-discrimination)

To exercise these rights, contact us at the email below.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing your data includes: consent, contract performance, and legitimate interests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date at the top
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about your data, please contact us at:

contact@medpaw.app

We will respond to your request within 30 days.